FAQ - frequently asked questions

Before departure 

May I receive the mobile phone number of the driver in advance?
If you have any questions, please contact your transfer partner stated in your confirmation. MyTransfer Shuttle Service is not the operator of the transfers and therefore not informed about transfer details such as driver, vehicle, etc.

I have lots of luggage, will there be enough room?
Each passenger has an allowance of one suitcase or similar and one ski or snowboard bag. If you are bringing a bike or golf clubs please indicate this in the booking to ensure that a suitable vehicle is supplied.

On arrival

What is the procedure when my plane arrives late?
important: please contact your transfer partner in advance about delays.
If you have booked a private transfer, your driver will wait up to 90 minutes without any surcharge. Afterwards a surcharge can occur.
If you have booked a shared transfer, you will be booked on the next available transfer if your flight arrives more than an hour late.

How do I find my driver?
Your driver will be waiting for you in the arrival hall with a MyTransfer sign board with your name or the name of your group on it.

I can't find my driver!
Please call the emergency number stated on your confrimation.

I have lost my luggage!
All the airlines have handling agents. They will organise for any luggage to be forwarded to your resort address. Please inform your waiting transfer partner about your delay.

During transfer

I have left something in the vehicle. How do I get it back?
Please contact your transfer partner on the number provided on your confirmation and indicate details of the missing items and your transfer. We will then endeavour to have the items returned to you. A charge may be applicable.

Which route to the destination will be chosen?
It will always the the most direct route. Exceptions may be slight detours in case of traffic jams etc. There will be no extra charges.

Can we stop off at the supermarket or to pick up property keys en route?
Only by prior arrangement with your transfer partner and only if you are travelling by Private Transfer. Subject to availability, additional supplements may apply.

Do I have to share the vehicle with other passengers?
Not if you have booked a Private Transfer.

Does the drives speak English?
Most of our partners have English speaking drivers. Sometimes it is necessary to assign local partners with the transfer. In such cases we cannot guarantee that the driver speaks English.

Departure

How do I confirm my pick-up time from the resort?
You will find your pick-up time stated in your confirmation. Should there occur any changes, MyTransfer Shuttle Service will inform you about them via SMS or mobile phone.

Can I change my pick-up time from the resort?
Only if you have booked a Private Transfer and if you communicate your wish to change to the tranfer partner 48 hours in advance. Please note that MyTransfer Shuttle Service will not be held responsible for any negative consequences resulting from such pick-up changes.

Cancellation

If I cancel my transfer, will I receive a refund?
Yes if you cancel your transfer at least seven days prior to the booked date. Please check our General Terms And Conditions.

How do I contact MyTransfer Shuttle Service?
During office hours via phone +43 (0)5523 5909 0, mobile +43 (0) 664 / 518 70 40
E-mail: info@mytransfer.at